L.R. Flavours & Fragrances Industries S.p.A. firmly believes that the creation and the implementation of a Quality Management System (UNI EN ISO 9001:2015) represents a guarantee element.
A Quality Management System is simply the best “modus operandi” to try to ensure high standard quality throughout the whole project lifecycle, from the identification of the customer needs to their satisfaction, managing and enhancing the effectiveness and the efficiency of the company processes:
- Selection, assessment and check of suppliers;
- Management of customers’ orders;
- Check of raw materials and finished products in the entry, production and shipping stages;
- Research and development;
- Documentation management;
- After-sales care.
Through the accurate implementation of the above-mentioned processes, the system pursues the main aim of the company: the complete satisfaction of its customers.
After obtaining the ISO 9001 certification in 2007, the L.R. Industries S.p.A. is constantly updated by specific rules of surveillance and renewal so as to achieve a process of constant improvement.